Frequently Asked Questions
Everything you need to know about your O'Neill gear and orders.
How do I determine the right wetsuit size?
To ensure the best performance, a wetsuit should fit like a second skin. Please refer to our detailed Size Chart which uses height, weight, and chest measurements to help you find the perfect fit.
What is your return policy for performance gear?
We offer a 30-day return window for all unused items in their original packaging with tags attached. Please note that for hygiene reasons, swimwear must have the protective liner intact.
How should I care for my O'Neill wetsuit to make it last?
Always rinse your wetsuit with fresh water after every use, avoid direct sunlight when drying, and never use a washing machine or dryer as high heat damages the neoprene.
Do you offer international shipping?
Yes, we ship our premium surf and snow gear to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Does O'Neill offer a warranty on products?
Yes, we provide a limited warranty on our wetsuits and technical apparel against defects in materials and workmanship. Wetsuits typically carry a 1-year warranty on stitching and materials.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking number. You can also log into your O'Neill account to view real-time updates on your delivery.